Frequently Asked Questions

Please read our FAQ before sending us a message.

I Have a Police Matter, Can You Help Me?

For any police matters, please refer to the Metropolitan Police Service website.

How Can Metropolitan Police Staff Place Internal Orders?

Please refer to the ‘NSY Shop Guide’ on the MPS intranet for further information on how to place staff orders.

When Will I Receive My Order?

Orders are dispatched within 1-2 working days of receipt and may then take an additional 2-3 working days to arrive with you, depending on location and post volumes, or 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Please allow up to 10 working days before contacting us about a missing delivery. If you require your order by a specific date, please make us aware at the time of purchase.

I Ordered Express Delivery After 2pm, Will It Still Be Delivered The Next Day?

Next day delivery is available for orders placed before 2pm on weekdays.

Orders placed after the cut-off time, will be dispatched the following day.

Can I Order Over the Phone?

This is possible, but we do prefer orders to be placed online as this gives both yourself and us a greater ability to track the order and payment status, as well as making the process quicker and more convenient. If for whatever reason you cannot place your order online then please give us a call on 01725 511700.

Can I Order Outside of the UK?

We offer a world-wide delivery service but, due to the large variation in shipping and import costs, we can only accept orders from outside the UK over the phone. This will allow us to give you the most competitive delivery rate available at the time. Please call UK +44 (0)1725 511700.

What Payment Types Will You Accept?

We take site payments via Paypal (you do not need an account) which also supports all major Debit and Credit and AMEX cards. If you are placing your order over the phone we can accept most major payment cards, but not AMEX. We can also accept a cheque payment for phone orders but goods will not be dispatched until the cheque has cleared into our accounts.

Can I Return My Order?

If, for whatever reason, you wish to return your order, please send it to us in an unused condition within 14 days of receipt and in original packaging where possible. Please do contact us first using the form on this page, so that we are aware we’ll be receiving the goods. Once received, we will then process the goods and make a refund where appropriate. We cannot refund the postage charges incurred in receiving or returning the goods.

Please return goods to:

NEW SCOTLAND YARD
c/o GMG Ltd

Global House

Salisbury Road

Downton

Wiltshire

SP5 3JJ

If your goods are faulty or incorrect then please contact us, using the form on this page, and we can arrange a replacement or refund and send you a Free-post returns address.

Send us an email

Please be aware that this contact form is for merchandise enquiries only. For all police matters please refer to the Metropolitan Police Service website.

Please give as much information as possible so we may better assist you with your enquiry.